Customer Experience

Hi, We Want Your Experience With Us To Be A Pleasant One. Please Take A Moment To Read Through The Following Information

Our Terms & Conditions

Website Terms of Use 

Thank you for visiting our website. B. P. Laser Clinics Pty. Ltd. provides the PINK LASER CLINICS website at www.pinklaserclinics.com.au. The following terms and conditions, our Privacy Policy, and any other terms and conditions and policies that you may find on this website, such as Cancellation Policy, Refunds Policy, and Pre-Pay Packages Policy, as well as any applicable laws or regulations, which we collectively refer to as Our Terms & Conditions govern your use of, and access to the website, our social media channels, and the products and services provided therein, regardless of your means of access.  

If you access and use any part of the website on someone else’s behalf you shall be deemed to have the authority to do so and you accept Our Terms & Conditions also on their behalf. 

Our Terms & Conditions are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia. 

Browsing and use of this website means that you agree and comply with and will be bound to the following terms and conditions of use. If you do not agree with any part of these terms and conditions, please do not use our website. 

All information that is presented on our website is subject to change without notice. We are not able to guarantee or give any warranty as to the performance, completeness, suitability to you or accuracy of the information presented. From time to time the website may provide links to other websites. We are not responsible for the information presented on those websites nor are we able to guarantee or give any warranty as to the accuracy of the information found through such links. 

The content of the pages of this website is for your general information and use only.  We may modify or remove any part of Our Terms & Conditions, or content of the website at any time without any notice. Any changes we make are effective immediately. Your continued use of the website thereafter constitutes your acceptance of any changes to the website or Our Terms & Conditions. 

Prior to making any purchase with us, you should read through Our Terms & Conditions. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge and agree that such information could contain errors or inaccuracies and expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law. 

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We are not responsible for ensuring that any of our products or services are suitable for you, it is entirely your responsibility to assess suitability of our products and services. All information or material provided through this website is used by you at your own risk, for which we are not liable. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We endeavour to process and update your account with your online order within 1-3 business days form the order being placed, unless otherwise stated. Once we have done this, you will be notified by email with an account update. 

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Pink Friday Sale), these times may be longer.

If it is your first time with us, you can start by booking a free consultation either through our online portal or by contacting us on 1300 549 008. If you have never had treatment with us, you will need to attend a free consultation even if you purchase your package online.

We will not refund your package if you have changed your mind, if you move to another suburb/state, decide to leave the country, or if you found it cheaper somewhere else. 

We will not transfer your treatment(s) to another individual. 

We would like to offer all our clients the most suitable appointment time, so we ask you to provide at least 48 hours notice for any change in the date or time of your appointment. 

If you cancel or make changes to your appointment within 48 hours of your appointment date, or if you simply don’t show up to your booked appointment, we reserve the right to apply a cancellation fee.

If you cancel your appointment or simply don’t show up to your scheduled time, and you have a pre-paid package with us, the full cost of the appointment will be redeemed. 

Refunds will be provided where required in accordance with Australian Consumer Law. Refunds are not applicable if you change your mind.

Please take care to decide if the procedure or product is suitable for you. It is ultimately your responsibility to make the final decision as to whether or not the treatment or product is right for you. 

Treatments are not an exact science, and factors outside of our control will affect the results, including providing accurate information and taking care to inform us of any changes in your medical history or general health. 

We take care to provide you with accurate advice; however it is your responsibility to ensure the expectations you have for the treatment and its outcomes are realistic. 

Pre-pay treatments allow you to save an amount according to pre-payment offer. Pre-pay treatments are non-refundable. There is also no transfer of pre-pay treatments to other individuals or other treatments. 

Expiry dates apply to pre-pay treatments. This varies from treatment to treatment. Please see in clinic for details on expiration dates. 

You must provide 48 hours notice for any cancellations of a pre-pay treatment booking. If you cancel within the 48 hour window of your pre-paid booking, or do not attend your appointment, the treatment will be redeemed from your pre-paid package. 

When you purchase pre-paid treatments, these are the terms you agree to. 

Treatments and services purchased online are bound by the same terms and conditions as treatments purchased in clinic. This includes our refund and cancelation policy. 

The clinic may, from time to time, decide that the treatment you purchased online is not suitable for you. This will be discussed with you upon your initial consultation. If the treatment does not suit your skin type or concern, you will be provided with an exchange to a more suitable treatment, or a credit note to use. 

For treatments purchased online, if you believe that you should receive a refund, you may put your request in writing to contact@pinklaserclinics.com.au

If there is no pre-paid package or treatment in your account, we will refuse requests for online bookings. Treatments will only be booked in the clinic when there is a pre-paid treatment or package available to redeem.

We also reserve the right to: 

Reject your request for an online booking if the treatment or goods and services associated with the treatment are not available to you. 

Refuse to provide services to you

Restrict the number of treatments or products are purchased by one individual. 

We offer free consultations for our skin and laser services to help you learn about the treatment, and decide if the treatment is suitable for you. We will allow one rescheduling of your free consultation, however if you choose to reschedule your free consultation a third time, a deposit will be required to rebook. Only one free consultation is available per person, per twelve (12) month period, for each skin concern. If you decide to proceed with the treatment, and twelve (12) months have passed since your initial consultation, we may require that you attend another free consultation to ensure the treatment is still right for your needs.

Phone

1300 549 008

Hours of Operation:
M-F (Excluding Public Holidays)
10am - 7pm

Email

contact@pinklaserclinics.com.au