Customer Experience

Website Terms of Use 

Thank you for visiting our website. B. P. Laser Clinics Pty. Ltd. provides the PINK LASER CLINICS website at www.pinklaserclinics.com.au. The following terms and conditions, our Privacy Policy, and any other terms and conditions and policies that you may find on this website, such as Cancellation Policy, Refunds Policy, and Pre-Pay Packages Policy, as well as any applicable laws or regulations, which we collectively refer to as Our Terms & Conditions govern your use of, and access to the website, our social media channels, and the products and services provided therein, regardless of your means of access.  

If you access and use any part of the website on someone else’s behalf you shall be deemed to have the authority to do so and you accept Our Terms & Conditions also on their behalf. 

Our Terms & Conditions are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia. 

Browsing and use of this website means that you agree and comply with and will be bound to the following terms and conditions of use. If you do not agree with any part of these terms and conditions, please do not use our website. 

All information that is presented on our website is subject to change without notice. We are not able to guarantee or give any warranty as to the performance, completeness, suitability to you or accuracy of the information presented. From time to time the website may provide links to other websites. We are not responsible for the information presented on those websites nor are we able to guarantee or give any warranty as to the accuracy of the information found through such links. 

The content of the pages of this website is for your general information and use only.  We may modify or remove any part of Our Terms & Conditions, or content of the website at any time without any notice. Any changes we make are effective immediately. Your continued use of the website thereafter constitutes your acceptance of any changes to the website or Our Terms & Conditions. 

Prior to making any purchase with us, you should read through Our Terms & Conditions. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge and agree that such information could contain errors or inaccuracies and expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law. 

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We are not responsible for ensuring that any of our products or services are suitable for you, it is entirely your responsibility to assess suitability of our products and services. All information or material provided through this website is used by you at your own risk, for which we are not liable. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

By consenting to Pink Laser Clinic’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at contact@pinklaserclinics.com.au for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy above to determine how we collect and use your personal information.

This Privacy Policy describes how www.pinklaserclinics.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

PRIVACY STATEMENT

You know we care about you, our customers and community, and work hard to connect you with treatments for your concerns. We also care about your privacy. When you interact with us, online or in clinic, we:

We collect and use your personal information to help us provide the best products and services.

We will always try to collect your personal information directly from you. You have control over what information you give us.

If you are not comfortable providing your personal information to us, you don’t have to. But remember it might impact the products and services we can provide to you – for example, we won't be able to proceed with treatments if you don't know enough about your history. If we don't know what medications you are using, we may provide you with the wrong advice. 

We work to keep your personal information secure.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS

Want to know more about how we protect your privacy? Write to us at contact@pinklaserclinics.com.au or call us on 1300 549 008.

We endeavour to process and update your account with your online order within 1-3 business days form the order being placed, unless otherwise stated. Once we have done this, you will be notified by email with an account update. 

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Pink Friday Sale), these times may be longer.

If it is your first time with us, you can start by booking a free consultation either through our online portal or by contacting us on 1300 549 008. If you have never had treatment with us, you will need to attend a free consultation even if you purchase your package online.

We will not refund your package if you have changed your mind, if you move to another suburb/state, decide to leave the country, or if you found it cheaper somewhere else. 

PINK LASER CLINICS

We will not transfer your treatment(s) to another individual. 

We would like to offer all our clients the most suitable appointment time, so we ask you to provide at least 48 hours notice for any change in the date or time of your appointment. 

If you cancel or make changes to your appointment within 48 hours of your appointment date, or if you simply don’t show up to your booked appointment, we reserve the right to apply a cancellation fee.

If you cancel your appointment or simply don’t show up to your scheduled time, and you have a pre-paid package with us, the full cost of the appointment will be redeemed. 

Refunds will be provided where required in accordance with Australian Consumer Law. Refunds are not applicable if you change your mind.

Please take care to decide if the procedure or product is suitable for you. It is ultimately your responsibility to make the final decision as to whether or not the treatment or product is right for you. 

Treatments are not an exact science, and factors outside of our control will affect the results, including providing accurate information and taking care to inform us of any changes in your medical history or general health. 

We take care to provide you with accurate advice; however it is your responsibility to ensure the expectations you have for the treatment and its outcomes are realistic. 

Pre-pay treatments allow you to save an amount according to pre-payment offer. Pre-pay treatments are non-refundable. There is also no transfer of pre-pay treatments to other individuals or other treatments. 

Expiry dates apply to pre-pay treatments. Pre-paid treatments must be used within 12 months of purchase. Where 10 or more pre-paid treatments are purchased, these must be used within 18-24 months of purchase.

This varies from treatment to treatment. Please see in clinic for details on expiration dates. 

You must provide 48 hours notice for any cancellations of a pre-pay treatment booking. If you cancel within the 48 hour window of your pre-paid booking, or do not attend your appointment, the treatment will be redeemed from your pre-paid package. 

When you purchase pre-paid treatments, these are the terms you agree to. 

PINK LASER CLINICS

Treatments and services purchased online are bound by the same terms and conditions as treatments purchased in clinic. This includes our refund and cancelation policy.

Expiry dates apply to pre-pay treatments. This varies from treatment to treatment. Please see in clinic for details on expiration dates. 

The clinic may, from time to time, decide that the treatment you purchased online is not suitable for you. This will be discussed with you upon your initial consultation. If the treatment does not suit your skin type or concern, you will be provided with an exchange to a more suitable treatment, or a credit note to use. 

For treatments purchased online, if you believe that you should receive a refund, you may put your request in writing to contact@pinklaserclinics.com.au

PINK SKIN CARE

PINK LASER CLINICS

We endeavour to process and update your account with your online order within 1-3 business days form the order being placed, unless otherwise stated. Once we have done this, you will be notified by email with an account update. 

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Pink Friday Sale), these times may be longer.

PINK SKIN CARE

We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Pink Friday Sale), dispatch times may be longer.

30 DAYS MONEY BACK GUARANTEE

We are committed to providing you with products that you love. For this reason, if you are not happy with our product you have 30 days from the purchase date to return it to us for a full refund. We will not refund any shipping costs, and return shipping is the buyers responsibility. You may also return the product in store at a Pink Laser Clinics location.

OTHER ISSUES

If you believe you have received a faulty item, or if any items are missing from your order, or if there are any other issues please write to us at contact@pinkskincare.com.au

If there is no pre-paid package or treatment in your account, we will refuse requests for online bookings. Treatments will only be booked in the clinic when there is a pre-paid treatment or package available to redeem.

We also reserve the right to: 

Reject your request for an online booking if the treatment or goods and services associated with the treatment are not available to you. 

Refuse to provide services to you

Restrict the number of treatments or products are purchased by one individual. 

We offer free consultations for our skin and laser services to help you learn about the treatment, and decide if the treatment is suitable for you. We will allow one rescheduling of your free consultation, however if you choose to reschedule your free consultation a third time, a deposit will be required to rebook. Only one free consultation is available per person, per twelve (12) month period, for each skin concern. If you decide to proceed with the treatment, and twelve (12) months have passed since your initial consultation, we may require that you attend another free consultation to ensure the treatment is still right for your needs.

In the case of "No Show" wherein you book a free consultation and without notifying us, fail to attend your appointment, we reserve the right to refuse any future bookings with us.